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Call 201-440-2900 or click the Request A Quote button to request information.

Remote Desktop Support

From anywhere in the world while connected to the Internet you can get the help you need when you need it.

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.  In the event that a specific skill is needed the the initial technician is unable to fulfill your session will be seamlessly transferred to the engineer with the appropriate skillset.

How to Get Support

Call our helpdesk at 201-440-2900.

A member of our support team will talk with you first to determine the nature of the problem.

They will provide any answers to security questions and system configuration requirements.  They will also try to provide some common fixes geared toward you issue. If this is unsuccessful or you would like them to just connect to your desktop and take care of it for you they will start a remote work session.

Here Is How It Works

  • Step 1: Once you are on the phone with a member of our support team, you will be to the remote support page and click on their name to start the session.
  • Step 2: You are prompted to download a small virus-free plug-in.
  • Step 3: With your permission, your support representative can view your screen and\or share control of your mouse and keyboard.
  • Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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