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Service Plans

Managed Service & Support Plans

In keeping with our new results based rather than effort based philosophy, our Total IT Care plan was designed to replace your current IT support agreements. Historically, most companies pay for work performed and time spent as opposed to paying for a desired result. With this solution we are not billing for hours worked but rather for the results and benefits delivered in a timely fashion.   The amount of time spent by engineers and technicians is not billed but included in the plan.

 

Our service plans address the following topics:

  • Pro-active monitoring of all major equipment and services
  • Maintenance and Repair of All Corporate Servers
  • Windows and Application Patch & Update Maintenance
  • Offsite Backup of Data and Databases
  • End User Desktop Support and Helpdesk (Onsite and Remote)
  • Maintenance and Repair of Networking Equipment (Switches, Firewalls, Routers, Wireless Access Points)
  • Anti-virus, Anti-Spyware & Security Policy Administration
  • Anti-SPAM control systems
  • Maintenance and Repair of Workstations, Laptops & Essential Home Computers
  • Backup\Disaster Recovery Planning and Business Continuity Planning
  • Improving Desktop Support Services response time
  • Standard Maximum 4 Hour Response time
    (0, 1 and 2 hour response available) (Average response time is minutes)
  • Reducing IT related expenses
  • Most Plans include Website and E-mail Hosting
  • CAT-5\6 Cabling Maintenance and Repair 

 

These plans are designed as a comprehensive packages that will reduce your annual technology maintenance costs while delivering improved end user support services. Special pricing is generally applied as a Customer Loyalty Discount when a client is a referral which effectively reduces IT expenses to a 2005 comparable level.

 

We have included virtually all aspects of IT and IS maintenance. 

 

 Our Managed Service Provider (MSP) plans come in the following flavors:

 

Hourly, Ad-hoc, Break\Fix and On Demand Service & Support Plans

If your business does not have nor do you need a full-time network or desktop administrator, or you are looking for assistance with a specific project or task, a support plan is may not be an ideal option for you. But, with a single phone call we will help you with such items as network administration, troubleshooting, Virus, Malware and Spyware repair, software installations and many other services on an as need basis.

Companies who already have an IT staff and are in need of additional or supplemental support on a project or mind-bending problem frequently use this method of support.  We work well with existing IT staff as well as client vendors.

Once you become a client discounted rates will be applied to future support cases.

Our services are available 24 x 7 through our helpdesk where technicians and engineers are always on call to serve you. We are available either on-site, remote access or by telephone support.

 

Prime MSP will meet or exceed your goals when selecting a consulting firm.

Please contact us at: 1-201-440-2900 or by E-mail.



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